Refund policy

💰 Divine Scholars Tutoring & Advocate Services

Refund & Return Policy

Last Updated: November 7, 2025 @ 7:42 PM Eastern Time

At Divine Scholars Tutoring & Advocate Services, we value your trust and satisfaction. This policy outlines our procedures regarding refunds, returns, and rescheduling for both digital and physical products, as well as tutoring and advocacy services.

1. Tutoring & Advocacy Services (Digital/Virtual)

  • Refund Eligibility:
    Payments for tutoring, consultation, or advocacy sessions are non-refundable once a session has begun or materials have been delivered.

  • Cancellations & Rescheduling:
    Clients may cancel or reschedule a session at least 24 hours in advance without penalty.

    • Cancellations made less than 24 hours before the scheduled time may result in forfeiture of that session’s fee.

    • In the event of a documented emergency, Divine Scholars may, at its discretion, offer a one-time courtesy reschedule.

  • No-Show Policy:
    If a client does not attend a scheduled session without prior notice, the session will be marked as completed, and no refund or reschedule will be issued.

2. Digital Materials & Resources

  • Because digital items (such as downloadable resources, reports, or educational guides) are delivered electronically and cannot be returned, all sales of digital products are final.

  • If you experience an issue accessing your materials or receive a corrupted file, please contact us at cservice@divine-scholars.com, and we will promptly resend or replace the file at no cost.

3. Physical Products & Materials

If you receive a physical product (such as printed reports, books, or merchandise):

  • Return Eligibility:
    Items may be returned within 14 days of delivery if they are defective, damaged, or incorrect.

  • Condition Requirements:
    To qualify for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Return Process:
    To initiate a return, please contact cservice@divine-scholars.com with your order number, description of the issue, and photos (if applicable).

  • Refunds:
    Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

    • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping Costs:
    Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.

4. Non-Refundable Items

The following items and services are non-refundable:

  • Completed tutoring or consultation sessions

  • Digital downloads and electronic reports

  • Gift cards

  • Custom or personalized educational materials

5. Policy Exceptions

In rare cases, management may approve a refund or credit outside these terms. Requests are reviewed on a case-by-case basis and must be submitted in writing to cservice@divine-scholars.com within 7 business days of the purchase or session date.

6. Contact Us

If you have questions about this Refund & Return Policy or need help with an order, please contact us:
📧 cservice@divine-scholars.com